Monai Privacy Policy

Information you provide to us. Personal information you may provide to us through the Service or otherwise includes:

• –Contact data, such as your first and last name, email address, mailing address, and phone number.
• –Demographic data, such as your city, state, country of residence, postal code, and age.
• –Profile data, such as the username and password that you set to establish an account on the Service, company name, and any other information you add to your account profile.
• –Communications data based on our exchanges with you, including when you contact us through the Service, email, or otherwise.
• –Transactional data, such as information relating to or needed to complete your transactions on or through the Service, including transaction numbers and transaction history.
• –Financial data, such as your account balance, payment card details (masked card number and expiry date), and other associated information.
• –Government-issued identification data, such as passport number, driver's license number, and an image of the relevant identification document.
• –Identity verification and anti-money laundering (AML) data, which we collect when you proceed with identity verification or any AML or know-your-customer (KYC) requirement, including your full name, country of residency, email address, government-issued identification, date of birth, and a photograph or image of you.

Third-party sources. We may combine personal information we receive from you with personal information that we obtain from other sources, such as public records, data providers, service providers, and marketing partners.

Automatic data collection. We, our service providers, and our business partners may automatically log information about you, your device, and your interaction with the Service, such as device data (operating system, browser type, IP address, unique identifiers), online activity data (pages viewed, content engaged with, navigation paths), and communication interaction data (email opens and clicks).

We may use your personal information for the following purposes:

• –Service delivery and operations. To provide the Service, operate our business, enable security features, establish your user profile, communicate with you about the Service, and provide support.
• –Service personalization. To understand your needs and interests, personalize your experience, and remember your selections and preferences.
• –Service improvement and analytics. To analyze usage of the Service, improve the Service, and develop new products and services.
• –Marketing. To send you direct marketing communications and personalize these messages based on your needs and interests. You may opt-out as described below.
• –Compliance and protection. To comply with applicable laws, protect rights and safety, prevent fraud and illegal activity, and verify your identity and conduct AML, counter-terrorist financing, sanctions, and KYC checks.
• –Data sharing in corporate events. To share certain personal information in the context of actual or prospective corporate events.
• –Aggregated data. To create aggregated, de-identified and/or anonymized data for lawful business purposes.

We may share your personal information with:

• –Corporate affiliates. Our corporate subsidiaries and affiliates.
• –Service providers. Third parties that provide services on our behalf (hosting, IT, customer support, email delivery, marketing, analytics).
• –Professional advisors. Lawyers, auditors, bankers and insurers.
• –Authorities. Law enforcement, government authorities, and private parties where necessary.
• –Business transferees. In the context of actual or prospective business transactions, mergers, acquisitions, or insolvency.

We generally retain personal information to fulfill the purposes for which we collected it, including for legal, accounting, or reporting requirements.

• –Identity verification, KYC, and AML data is retained for the duration of our relationship with you and for at least five (5) years after that relationship ends, or longer as required by applicable law.
• –Transactional data and financial data is retained for at least five (5) years following the relevant transaction or the end of our relationship with you.
• –Marketing data is retained until you opt out or following 24 months of inactivity.
• –Communications data is retained for up to 3 years from the date of the relevant communication.

When we no longer require personal information, we may delete it, anonymize it, or isolate it from further processing.

• –Access or update your information. You may review and update certain account information by logging into your account.
• –Opt-out of communications. You may opt-out of marketing-related emails by following the unsubscribe instructions or by contacting us.
• –Cookies. For more information about cookies and how to manage your preferences, see our Cookie Policy.
• –Declining to provide information. We need to collect personal information to provide certain services. If you do not provide required information, we may not be able to provide those services.
• –Delete your content or close your account. You may request to close your account by contacting us. We are required by law to retain certain personal information after closure.

If you have questions about our practices or would like to exercise any privacy-related right, please contact us:

• –Email: support@monai.global
• –In-App support is available on Monai